Accident while using carsharing? Assistance services have your back at home and abroad

Using a shared car comes with plenty of advantages - flexibility, convenience, no worries about maintenance. But what if the situation nobody wants to experience happens - a breakdown or a traffic accident? A modern carsharing service takes care of everything - including comprehensive assistance services that never leave you stranded.

Thanks to assistance services, which are included with all our cars, you never face problems alone. And that applies not only within the Czech Republic but also abroad.

How do assistance services work in carsharing?

If something happens during your trip, for example, the car becomes undriveable, gets a flat tire, or you’re involved in an accident, always call our Help line first, available 24/7 for you. To propose the best solution, we’ll need some information from you: where you are, what the situation is, how many passengers are with you, whether you’re returning or need to continue your journey, and of course what’s wrong with the car. Our team will immediately evaluate the situation and advise you on the next steps.

Towing or recovery? Know the difference

The most common situation requiring assistance is a flat tire. After consulting the Help line, you can either change the wheel yourself or call for assistance, which will replace the wheel with the spare directly on site.

A spare wheel is available in all our cars except for LPG vehicles. For those, in case of a flat, a tow is required, which transports both the car and the passengers.

If the car is off the road (e.g., in a ditch or at the edge of a field), then recovery is necessary. This differs from towing because it often requires different equipment. All details are always clarified with our support team.

What does carsharing assistance include?

Our partners within the assistance service provide:

• On-site repair - tire replacement, jump-start for a flat battery, minor repairs possible on the spot.
• Towing to a service - including transport of passengers. It’s important to report the number of passengers due to the capacity of the tow truck.
• Vehicle storage - if the car cannot be repaired immediately, for example on weekends.

Additional services depend on the situation and options, more details are provided via the Help line.

These may include:

• Provision of a replacement car
• Accommodation for passengers
• Towing from abroad back to the Czech Republic

Extra insurance “Jistota plus”: Peace of mind even if you cause the accident

In the case of an at-fault accident, the deductible is normally paid according to the Price list. With the optional insurance Jistota plus, you can significantly reduce the deductible and your costs in case of your own mistake. Activation is simple, just call or write to our Help line. We especially recommend it for longer trips, including abroad.

Not at fault? The other driver’s insurance covers it

If you’re not the one who caused the accident, you don’t need to worry about costs. The damage is covered by the mandatory liability insurance of the at-fault driver, and you are not financially affected. We’ll help you with all required documentation and communication.

With carsharing, you’re covered even in tough moments

Assistance services in carsharing support you not only in everyday traffic but also in emergencies. Whether you face an accident in Brno or a breakdown in the Alps, you know who to call.

Remember: in case of trouble, always call the Help line, which will advise you and arrange the help you need.