FAQ about the end of Autonapul

The decision to [end operations]https://www.autonapul.cz/en/blog/farewell/ did not happen overnight. For a long time, we have been looking for ways to keep the service financially stable while remaining fair to members and the cities where we operate. Despite all efforts, we were unable to set conditions that would make the operation sustainable in the long term.

This is not the failure of a single factor. It is a combination of economic pressures, rising costs, and changes in the market.

At this moment, terminating the contract itself is no longer relevant, even if you have paid a deposit. The General Business Conditions set a 30-day period for its return, which the process must now strictly follow. All requests for deposit refunds are already being handled within the liquidation process. These rules are defined by law. You can find clear instructions on how to submit your claim on our blog.

Last reservations can be made until March 31, 2026. The service, however, will remain available until April 10. Until this date, cars can be used as usual according to the current pricing. All reservations must also end by this date.

Reservations scheduled for later dates will be automatically canceled.

To have your deposit returned, you need to submit a claim in the company’s liquidation proceedings. There is no need to provide proof of the deposit payment, and no invoice can be issued for it. The liquidator has records of all paid deposits. Instructions on how to submit your claim are available on our blog.

No, we cannot. All claims must be handled through the same process by filing them in the company’s liquidation proceedings. Here is a guide.

Help line will be in full operation until April 10, 2026. Our colleagues primarily handle operational matters related to the cars.

If you are looking for information not covered in the links above, please email us at autonapul@autonapul.cz. We will get back to you and, if needed, call you back.

From April 11, Help line will operate in a limited mode during regular working hours. From May 1, the phone number will be taken over by the liquidator.

We recommend using vouchers before the service ends. After that, they can no longer be redeemed and any unused value will expire.

If you are interested in purchasing a vehicle, contact us. The sale will be conducted transparently and under market conditions.

We recommend similar types of services, such as Brněnská Šárka, Car4Way, or traditional car rental companies.